Privacy Policy

Last Updated : 12 October 2026

This policy explains what personal information we collect when you use this website or ask us for a stairlift rental quote, why we collect it, and the choices you have.

Wholesale Stairlift Services Ltd operates this website, registered in England and Wales (Company No. 16525350), with its registered office at Unit 2, Silver Court, Intercity Way, Pudsey, Leeds, LS13 4LY. We are the “data controller” for the personal information described in this policy.

We collect information you give us directly, such as when you request a quote or contact us: your name, address or postcode, phone number, email address, and details about your staircase or mobility needs, along with any photos you choose to send us.

We also collect some information automatically when you visit our website, such as your browser and device type and how you use the site, mainly through cookies. See our Cookie Policy for details.

We rely on : performing a contract with you (arranging and managing your rental); our legitimate interests (responding to enquiries, improving our service); your consent (marketing communications and non-essential cookies); and our legal obligations (such as keeping financial records).

We share information only where it’s needed to provide your rental: with the engineers who survey, install and support your stairlift; with the IT and software providers who run our booking and customer systems [confirm final list e.g. Zoho, website hosting provider]; with payment or Direct Debit providers if you set up a rental payment plan; and with analytics or advertising platforms that help us understand and improve our website [confirm e.g. Google Analytics, Google Ads]. We do not sell your personal information to third parties.

We keep enquiry information only as long as needed to respond to you, and we keep customer and financial records for as long as the law requires, generally up to six years after your rental ends, for accounting and tax purposes.

Under UK data protection law, you have the right to ask us for a copy of the information we hold about you, to correct it if it’s wrong, to ask us to delete it, to restrict or object to how we use it, and to ask for it in a portable format. You can also withdraw consent to marketing at any time. To exercise any of these rights, contact us using the details below. If you’re not satisfied with our response, you can complain to the Information Commissioner’s Office (ico.org.uk).

Our website uses cookies to work properly and to help us understand how it’s used. See our Cookie Policy for full details and how to manage your preferences.

We use appropriate technical and organisational measures to protect your personal information against loss, misuse or unauthorised access.

Our services are intended for adults arranging stairlift rentals, and this website is not directed at children.

We may update this policy from time to time. The latest version will always be available on this page.

If you have any questions about this policy or how we handle your information, contact us at office@stairliftsrental.co.uk or write to us at: Wholesale Stairlift Services Ltd, Unit 2, Silver Court, Intercity Way, Pudsey, Leeds, LS13 4LY.